Privacy Policy
Effective Date: May 5,2026
Business Name: Ascender Communications, Inc (dba Ascender Films, Inc.)
This policy outlines how Ascender Communications, Inc. uses SMS (text messaging) to communicate with out clients. Our goal is simple: timely, helpful, and respectful communication with clients—no noise, no spam, just signal.
Last Updated: May 5, 2026
Ascender Communications, Inc. (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website https://ascender-c.com/ or engage with our creative and digital services.
1. Information We Collect
We collect information you provide directly to us, such as when you fill out a contact form, email us, or speak with us via telephone. This may include your name, email address, and phone number.
SMS and Mobile Messaging
If you provide your phone number to us verbally or via our website, we may use it to send you service updates, project notifications, or promotional messages.
- Verbal Consent: By providing your mobile number to our staff during a call or meeting, you are providing express consent to receive SMS messages from Ascender Communications, Inc.
- No Sharing of SMS Data: Notwithstanding any other provision of this Privacy Policy, mobile opt-in data and consent for SMS messaging will not be shared with any third parties or affiliates for marketing or promotional purposes.
How We Use Your Information
We use the information we collect to provide, maintain, and improve our services, to communicate with you about your projects, and to comply with legal obligations.
Opting Out
You may opt-out of receiving SMS messages at any time by replying “STOP” to any message you receive from us. You may also contact us at info@ascender-c.com to be removed from our lists.
Contact Us
If you have questions about this policy, please contact us at: Ascender Communications, Inc. 1523 38th Street SE, Suite LL Washington, DC 20020-2325 Email: info@ascender-c.com
2. Types of Messages We Send
We use SMS primarily for business-related, one-to-one conversations, including:
- Appointment scheduling and reminders
- Service updates or project communication
- Customer support and follow-ups
- Billing notifications or confirmations (if applicable)
- Occasional important announcements relevant to your service
We do not use SMS for mass marketing blasts unless explicitly consented to.
3. Client Communication & Outreach Use Policy
We use various forms of communication, including SMS, phone calls, email, and other digital messaging channels, strictly for the purpose of client management and service delivery.
These communications are limited to:
- Responding to client inquiries
- Providing service-related updates and information
- Scheduling and appointment coordination
- Account, billing, or project-related communication
- Ongoing support and follow-up related to services
We do not use these communication channels for unsolicited marketing, promotional campaigns, or mass outreach without obtaining separate, explicit consent where required by law.
All outreach is conducted in a manner that is relevant, necessary, and directly tied to our business relationship with the client.
4. Information Collection
We collect personal information in a lawful, fair, and transparent manner, and only to the extent necessary to support our business operations and client relationships.
Types of Information Collected
We may collect the following categories of information:
- Personal Identifiers: such as your name, phone number, email address, and business details
- Communication Information: including SMS messages, emails, call records, and other correspondence
- Service-Related Information: details you provide in connection with our services, inquiries, or account activity
- Billing Information: payment details and transaction records (if applicable)
- Technical Information: such as IP address, browser type, device information, and website usage data (if collected through our website)
Methods of Collection
We collect information through:
- Direct interactions (forms, calls, emails, SMS, or in-person communication)
- Client onboarding and service agreements
- Website interactions, including cookies and analytics tools (if applicable)
- Client-initiated communications
Collection Principles
- We collect only information that is relevant and necessary for business and service purposes
- We do not collect personal information without your knowledge or consent where required by law
- We do not collect sensitive personal information unless it is required for service delivery and permitted by applicable law
5. Consent (Opt-In)
We only send SMS messages to clients who have provided verbal and email consent.
By opting in, you agree to receive SMS messages related to your relationship with us.
SMS Terms of Service
Verbal Consent for Communication
By providing your phone number verbally or during service interactions, you consent to receive conversational SMS and phone communications related to:
- Service scheduling and confirmations
- Job updates and status notifications
- Customer support responses
- Follow-ups related to ongoing or completed services
Consent is obtained directly during customer interaction prior to messaging.
Terms and Conditions
We typically will reach out to our clients using email, telephone, mobile pone and SMS text messages as needed. However, we do NOT share mobile data with any third parties.
6. Message Frequency
We keep it human and reasonable. Message frequency varies depending on your engagement with us but is limited to what’s necessary to support your service or request.
7. Opt-Out Instructions
You can opt out of SMS communication at any time.
To stop receiving messages, simply reply:
STOP
After opting out, you will no longer receive SMS messages except for confirmation of your opt-out request.
8. Help & Support
If you need assistance, reply:
HELP
or contact us at: pgrant@ascender-c.com or (202) 888-3236
9. Data Privacy
We respect your privacy like it’s our own locked vault.
- Your phone number and message data will not be sold or shared with third parties for marketing purposes
- Information is used strictly for business communication and service delivery
- We take reasonable measures to protect your data
For more details, see our Privacy Policy:
10. No Mobile Information Sharing Policy
We respect your privacy and are committed to protecting your personal information.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. This includes your phone number, SMS consent, and any related messaging data.
We may share your information only with trusted service providers (such as messaging platforms or customer management systems) strictly for the purpose of delivering our services. These providers are contractually obligated to protect your information and may not use it for their own marketing purposes. All other categories of personal data are excluded from sharing except as required to comply with applicable laws, regulations, or legal processes.
11 . Message & Data Rates
Standard message and data rates may apply depending on your mobile carrier and plan. We don’t control those charges, unfortunately.
12. Communication Hours
We typically send messages during normal business hours:
8:00AM-6:00PM
Urgent or time-sensitive messages may be sent outside these hours when necessary.
13. Professional Conduct
Our SMS conversations are:
- Clear and respectful
- Relevant to your needs
- Free of excessive or intrusive messaging
We ask clients to maintain respectful communication as well.
14. Changes to This Policy
We may update this policy occasionally. Any changes will be posted with an updated effective date.
OUR TERMS AND CONDITIONS
Terms of Service
Last Updated: May 5, 2026
By using the website https://ascender-c.com/ or engaging Ascender Communications, Inc. for services, you agree to the following terms:
1. Services
Ascender Communications provides digital engagement, film production, branding, and public health advocacy services. All project scopes and deliverables will be governed by individual service agreements.
2. SMS Terms & Conditions
By providing your phone number to Ascender Communications (whether via website, email, or verbally over the phone), you agree to receive SMS/text messages from us regarding your account, project updates, or marketing inquiries.
- Message Frequency: Message frequency varies based on your project needs.
- Rates: Message and data rates may apply.
- Help & Support: For help, reply “HELP” to any message or contact info@ascender-c.com.
- Opt-Out: You can cancel the SMS service at any time. Just text “STOP” to the number sending the messages. After you send the SMS message “STOP” to us, we will send you an SMS message to confirm that you have been unsubscribed.
3. Intellectual Property
All content on this website, including logos, graphics, and film previews, is the property of Ascender Communications, Inc. and is protected by copyright laws.
4. Limitation of Liability
Ascender Communications, Inc. shall not be liable for any indirect, incidental, or consequential damages arising out of your use of our website or services.
5. Governing Law
These terms are governed by the laws of the District of Columbia.